Returns & Refund
This page outlines the general standards we use for returns, refunds, and order issue resolution. Final eligibility may depend on the product type, fulfillment stage, and applicable law.
Last updated: March 20, 2026
General Eligibility
Orders may only be eligible for return or refund review in limited circumstances. Because certain products are personalized, time-sensitive, or subject to health and safety restrictions, some purchases may not be returnable once processing has started.
If an item arrives damaged, incorrect, or materially different from what was ordered, customers should contact support as soon as possible so the issue can be reviewed promptly.
Refund Review Process
Refund requests are reviewed on a case-by-case basis. Supporting information such as order number, delivery details, photos of the package or item, and a description of the issue may be required before a decision is made.
- Submit the request promptly after delivery or after the issue is discovered.
- Include the order number and the best contact information for follow-up.
- Provide any relevant photos or documentation requested by support.
Non-Returnable Situations
For safety, regulatory, or fulfillment reasons, certain items may not be eligible for return once shipped, opened, dispensed, or otherwise processed. Service fees that have already been earned may also be non-refundable.
Timing and Resolution
If a refund is approved, processing times may vary by payment provider and financial institution. Refunds are generally issued back to the original payment method when possible.
If a replacement, store credit, or other resolution is more appropriate than a refund, support may offer that option based on the specific circumstances of the request.